We do not provide refunds after any digital product has been delivered successfully. However, if you are not satisfied with the service, you may request a refund according to the product's refund policy.
Refund Policy for Hosting:
You may request a refund within 30 days of your hosting order for the following reasons. We will provide a refund on a pro-rata basis (for the remaining service period) if:
- We fail to maintain the promised service quality.
- You no longer wish to use the hosting service for any reason.
We also offer a 7-day, no-questions-asked refund policy. You may request a full refund for any of our hosting services within seven days of placing your order, and we will process the refund without asking any questions.
After the initial 30-day period, refunds are available only on a pro-rata basis if we fail to maintain 99.99% uptime only. You must request the refund during the downtime or within seven days of the last downtime. Downtime does not include cases where your website is unavailable due to website-related issues. After 30 days of order Refund eligibility applies only when the hosting server is offline or the hosting control panel is inaccessible (Fail to meet 99.99% uptime).
Refund Policy for Domains:
You may cancel a domain registration only within 24 hours of placing the order. After this period, domain registrations cannot be canceled, and no refunds will be issued. You are eligible for a full refund only if:
- You cancel the order within 24 hours of placing the domain order.
- We fail to register the domain.
In either of the above cases, you will receive a full refund.
Refund Policy for Bulk SMS:
You are eligible for a refund only in the following case:
- We are unable to provide the service due to technical issues. Any SMS that shows a SENT status in the delivery report is not eligible for a refund.
We do not offer refunds for change-of-mind purchases. All Bulk SMS purchases are final. Once your order has been processed successfully and you have started using the service, no refund requests will be accepted.
Approved refunds will be processed within 7 working days and credited to your account.
